Welcome to Jembeekart, your premier destination for all your shopping needs! We value your satisfaction and strive to ensure that your shopping experience with us is seamless and enjoyable. However, we understand that there may be occasions where you might need to return or exchange a product. To make the process smooth and transparent, we have outlined our refund policy below.
30-Day Refund Policy
We offer a 30-day refund policy, starting from the date of delivery, for most products purchased from Jembeekart. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Eligibility Criteria
To be eligible for a refund, your item must be unused, undamaged, and in the same condition that you received it. It must also be in the original packaging. Additionally, certain products such as perishable goods, intimate or sanitary goods, hazardous materials, or flammable liquids or gases are exempt from being returned.
Initiating a Refund
To initiate a refund, please contact our customer support team at [insert contact details]. Our team will guide you through the process and provide you with the necessary instructions for returning the item.
Return Shipping
Customers are responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your bank or payment provider.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [insert contact details].
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [insert contact details] and send your item to [insert address].
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Contact Us
If you have any questions regarding our refund policy, please don’t hesitate to contact us at [insert contact details]. Our friendly customer support team is always here to assist you.
At Jembeekart, we value your trust and aim to provide you with the best shopping experience possible. Thank you for choosing us for your shopping needs!
Note: This refund policy is subject to change without prior notice. Please refer to the refund policy on our website for the most up-to-date information.